Customer Service Representative

Located in our Vancouver, B.C office and reporting to the Director of Sales-Western Canada; the Customer Service Representative will be involved with processing of customer orders on Sugar and Maple products to customers in Western Canada, Mexico, and U.S.A.

Main Responsibilities

• Receive orders from customers via fax, mail or portals;
• Review content of customer orders for price alignment specific to their account;
• Confirm ordered volumes are in most efficient configurations and sizes;
• Enters orders in a Navision system;
• Administration of pricing/invoicing and any associated discrepancies;
• Manage various customer sales reports;
• Manage sku/contract administration;
• Ensure customer files are maintained up to date;

Qualifications

Education

Knowledge Experience

• College diploma in administration or equivalent;
• Minimum of three (3) years of  experience in a similar role

• Proficient in Microsoft Excel
• Proficient in English (spoken and written)

Personal Characteristics

• Analytical, detail oriented, and good with numbers
• Strong interpersonal skills, good communication skills, team player

Special Requirements